Frequently Asked Questions (FAQ)
_____________________________________________________________________________________
Why is Memorial Stationery so important?
Memorial stationery is a beautiful personalised way to honour your loved one’s passing. It is a way to hold memories close and offers a reminder of a dearly loved one during the weeks, months, and years ahead. It is also a way to help lift the burden and sorrow and help replace it with comfort. It will make a beautiful keepsake that you can treasure forever.
__________________________________________________________________________________________________
What are Memorial Cards?
Memorial cards are either a single or folded card that are usually given out at the service as a thank you to all who have attended or afterwards. They usually have a photo of your loved one and important details such as their name, date of birth and date passed away. They can also have a verse or poem and thank you message. These cards serve as mementos, preserving their memory in a tangible form.
__________________________________________________________________________________________________
What are Order of Service Books & Mass Books?
Order of Service Books are most commonly an A4 sheet size that folds in half which is used at the service for all to follow. This may include readings, tributes, songs and photos. Mass books have more detailed content for the service and include extra pages that are inserted and can vary depending on what is required. They may also feature extra photo collages.
__________________________________________________________________________________________________
What is Artwork & how should I supply images & text?
Artwork is performed by a trained and experienced professional in graphic design and print production. Text and images need to be setup for accurate “print ready” purposes. Please note Word documents are not print ready artwork and will still need to be edited & re-created in the correct print programs. All Text is recommended to be supplied via email in Word or PDF file formats. All Photos should have a minimum resolution of 300 dpi and sent as jpeg files.
__________________________________________________________________________________________________
Can I design my own?
Yes you can. Any artwork supplied to us must be print ready and supplied as a PDF file. The file has to be the correct size with 3mm bleed all around and be able to fit to our print specifications. We highly recommend not designing files too close to the edge having at least 5mm inside the trim area.
You may have a favourite image, painting, hobby, scenery or religious image that you would like to use to add a personal touch. Custom or special designs will incur additional artwork & production fees depending on work required. Extra retouching on all photos will be charged accordingly. We have many options and ideas and most likely have what you are looking for. If you have something in particular feel free to email a request and we will be in touch with an answer and a quote for you.
__________________________________________________________________________________________________
What is a Visual Tribute Presentation?
Visual Tribute Presentations also known as slideshows or powerpoint presentations are a special way of capturing a persons life memories in a unique movie format. These are often played at the service or wake and most commonly have around 30-50 photos along with background music, usually one song. This can be the most treasured memory to play afterwards and also to upload and share online.
__________________________________________________________________________________________________
What happens when I place an order?
Before we can begin designing anything we require all information & photos to be received as soon as possible. Once received a proof will be emailed for approval within 1 to 3 business days. Once approval has been received it will then go into production. Notification will be sent confirming that your order is ready for production and once complete will be delivered or ready for pickup. Please note we accept no responsibility for any unchecked errors or omissions. Please note a fee will apply if any order is cancelled after the artwork has been completed.
__________________________________________________________________________________________________
How do I get my order?
All products required for a service are delivered direct to the funeral home either the day before the service or for urgent or last minute requests the morning of the service. Pick up from our office can also be arranged for anything not required to be at a service.
__________________________________________________________________________________________________
What is the quality and size of the card stock?
Our products vary in sizes and this can be found on our website. We only uses the finest, premium quality 350gsm card stock for all cards and book covers. Internal booklet pages are printed on 120 gsm paper. Laminating incurs an extra charge.
__________________________________________________________________________________________________
Is there a minimum order quantity and I can order more later?
All printed stationery products have a minimum order quantity of 30. All other products are individually priced.
Yes you can reorder more at a later date as we usually keep all records on file for 24 months. When re-ordering you can arrange for free pick up from our office or a delivery fee will apply.
__________________________________________________________________________________________________
Do you ship to all destinations?
Yes we can deliver to anywhere in Sydney, Australia & or the world. Delivery to anywhere in Sydney can usually be guaranteed to be ready before the service. Outside of that there are no guarantees. Orders placed by customers outside of Sydney will have different fees calculated according to the destination, size and weight of the package. This will be determined when the quote is given.
__________________________________________________________________________________________________
How do I organise payment?
Payment is usually made in full prior to delivery by either Credit Card or direct deposit. Bank acount details will be on the invoice. Alternatively for approved funeral homes it can be added to the funeral account.
__________________________________________________________________________________________________